Terms and Conditions

1. Acceptance of Terms

By accessing our website or contacting us for services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, do not use our website or engage our services. We reserve the right to update these terms at any time. The current version will always be posted on this page with the updated effective date.

2. Description of Services

Custom West Springfield Concrete is a concrete contractor based in West Springfield, VA. We provide concrete services including, but not limited to, driveway construction, patio installation, sidewalk building, stamped concrete, foundation work, retaining walls, pool decks, and related concrete services for residential and commercial customers in Northern Virginia.

The description of services on this website is for general informational purposes and does not constitute a binding offer. All work is subject to a signed written agreement between us and the customer before any project begins.

3. Estimates and Pricing

All estimates provided by Custom West Springfield Concrete are free and provided without obligation. Estimates are based on information available at the time of the site visit and are subject to change if site conditions differ materially from what was observed or described.

An estimate is not a binding contract. A project begins only after both parties have signed a written agreement that specifies the scope of work, total price, payment schedule, and project timeline. Any changes to the agreed scope of work must be documented in a written change order signed by both parties before additional work is performed.

Prices quoted are valid for 30 days from the date of the written estimate unless otherwise stated. We reserve the right to revise pricing after that period due to changes in material costs, labor, or site conditions.

4. Scheduling and Cancellation

We will provide you with a project start date and timeline at the time of signing. Start dates are subject to change due to weather conditions, permit delays, material availability, or other circumstances outside our control. We will notify you as soon as possible of any scheduling changes.

If you need to cancel or reschedule a project, please notify us in writing at least 5 business days before the scheduled start date. Cancellations made with less notice may be subject to a fee to cover scheduling and mobilization costs already incurred, as specified in your written agreement.

We reserve the right to cancel a project if site conditions are unsafe, if access to the property is not available as agreed, or if payment obligations are not met.

5. Payment Terms

Payment schedules and amounts are specified in your written agreement. Typical projects require a deposit before work begins, with the remaining balance due upon completion. Specific terms vary by project size and scope.

Payments are due on the dates specified in your agreement. Late payments may be subject to interest charges as stated in the written agreement. We reserve the right to suspend or stop work on a project if payments are not received on schedule.

All prices are in US dollars. We do not accept payment contingent on third-party approvals such as insurance claims or financing, unless explicitly agreed to in writing before the project begins.

6. Permits and Compliance

For projects requiring permits, we will apply for the necessary permits with the applicable local jurisdiction on your behalf, unless otherwise agreed in writing. Permit fees are typically passed through to the customer at cost.

The customer is responsible for ensuring that any homeowner association (HOA) approvals required for the project are obtained before work begins. We are not responsible for delays or required modifications resulting from a failure to obtain HOA approval.

7. Warranty Disclaimers

We stand behind our workmanship. Any warranty on labor or materials will be specified in your written agreement. Workmanship warranties cover defects in our installation and labor for the period stated in that agreement.

Warranties do not cover damage caused by conditions outside our control, including but not limited to: ground settlement from causes unrelated to our base preparation, damage from vehicles heavier than specified in the agreement, freeze-thaw damage after the first season if the surface has not been properly sealed by the customer, tree root intrusion, improper use, or acts of nature.

Concrete is a natural material and minor surface variations, hairline cracks at control joints, and slight color variation are normal characteristics of concrete and are not considered defects. Our website is provided "as is" without warranties of any kind regarding the accuracy or completeness of information.

8. Limitation of Liability

To the fullest extent permitted by law, Custom West Springfield Concrete shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website or our services. Our total liability to you for any claim arising out of or related to a service agreement will not exceed the amount you paid us under that agreement.

We are not liable for delays or failure to perform due to causes outside our reasonable control, including extreme weather events, natural disasters, labor disruptions, government actions, or material supply issues.

9. Website Use

The content on our website is provided for informational purposes only. We make reasonable efforts to keep information current and accurate, but we do not warrant that it is complete, accurate, or error-free. You should not rely on website content as a substitute for a written estimate or signed agreement.

You may not use our website in any way that violates applicable laws, infringes the rights of others, or interferes with the operation of the site.

10. Dispute Resolution

If a dispute arises between you and Custom West Springfield Concrete, we ask that you contact us first to try to resolve it directly. Most issues can be resolved with a conversation.

If direct resolution is not possible, both parties agree to attempt mediation before pursuing legal action. The cost of mediation will be shared equally unless otherwise agreed.

Any claims that cannot be resolved through mediation will be resolved through binding arbitration in West Springfield, VA, rather than through court proceedings, except where applicable law prohibits this.

11. Governing Law

These Terms and Conditions and any service agreements with Custom West Springfield Concrete are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any legal proceedings not subject to arbitration will be brought in the courts of Virginia.

12. Changes to These Terms

We reserve the right to modify these Terms and Conditions at any time. Changes take effect when posted to this page with an updated effective date. If you have a signed service agreement with us, the terms of that agreement control for that project and are not affected by changes to this page.

13. Contact Us

Questions about these Terms and Conditions? Contact us: